[Air-L] cases in which data-driven decision-making went awry

[Ronald Rice]

Not specifically on data-driven errors, per se, but more generally about
systems that either are dysfunctional or create dysfunctionalities, partly
based on hwo they are designed, but also on who benefits or suffers from
the problems, and what factors reinforce, propagate, and embed those
dysfunctions: Rice, R. E. & Cooper, S. (2010). *Organizations and unusual
routines: A systems analysis of dysfunctional feedback processes*.
Cambridge, UK: Cambridge University Press.

On Mon, May 14, 2018 at 3:17 PM, Deborah Lupton <deborah.lupton at gmail.com>
wrote:

> The Australian Government's social services stuff-up 'robo-debt' is a good
> example:
>
> https://www.smh.com.au/politics/federal/robo-debt-an-
> unlawful-exercise-former-appeals-tribunal-member-says-20180405-p4z7x9.html
>
>
>
> On Tue, May 15, 2018 at 7:28 AM, Sheryl Grant <sherylgrant at gmail.com>
> wrote:
>
> > I apologize in advance that this is an imperfectly phrased query.
> >
> > In short, I'm looking for literature about terrible data governance and
> > related issues. Basically, what happens when there are errors in
> automated
> > data systems, how those errors might have occurred, and what institutions
> > do (or don't) when they discover those errors. Ideally, cases would
> > describe the technical bits as well as the human choices made.
> >
> > Another way to say it is that my colleagues and I are looking for
> > investigations into data-driven decision-making gone awry.
> >
> > I've read Kathy O'Neill's Weapons of Math Destruction, which was
> excellent,
> > and now I'm looking for more specific cases, if they exist.
> >
> > Thanks,
> >
> > Sheryl Grant
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-- 
Ronald E. Rice
Arthur N. Rupe Professor in the Social Effects of Mass Communication
ICA President, 2006-2007
Department of Communication
4005 Social Sciences & Media Studies Bldg
University of California
Santa Barbara, CA 93106-4020
805-893-8696