[Air-l] digital future project
Laura O'Grady
l.ogrady at sympatico.ca
Tue Oct 12 10:41:45 PDT 2004
Hi Alla,
>On a personal note, I am currently a graduate student at Indiana
>University and I have just started working on my thesis project which
>deals with trust and the Internet. I was wondering if anyone here could
>recommend some seminal papers on trust, they can be from any perspective
>(ie social science, computer science, ect).
I have done some research in this area, in particular for health care web
sites. You may find the terms trust, credibility and quality are used
interchangeably in the literature. I found the BJ Fogg et al material
(including his book Persuasive Technology) to be excellent in clarifying
proper use of this terminology. Here are a few references to get you started:
General background information on trust:
Deutsch, M. (1958). Trust and suspicion. Journal of Conflict Resolution,
2, 265- 279.
(perhaps the first publication on trust)
Deutsch, M. (1973). The resolution of conflict: Constructive and
destructive processes. New Haven, CN: Yale University Press.
Giffin, K. (1967). The contribution of studies of source credibility to a
theory of interpersonal trust in the communication process. Psychological
Bulletin, 68(2), 104-120.
Lewis, J. D. & Weigert, A. J. (1985). Trust as a social reality. Social
Forces, 63(4), 967-985.
Rempel, J. K., Holmes, J. G., & Zanna, M. P. (1985). Trust in close
relationships. Journal of Personality and Social Psychology, 49(1), 95-112.
Computer trust references:
Bailey, B. P., Gurak, L. J. Konstan, J. A. (2001). An examination of trust
production in computer mediated exchange. Presented at the 7th Conference
on Human Factors and the Web. June 4 to 6, Madison, Wisconsin,
USA. Retrieved on May 12th, 2002 from
http://www.optavia.com/hfweb/7thconferenceproceedings.zip/Bailey.pdf
Friedman, B., Kahn, P. H. & Howe, D. C. (2000). Trust Online. [Electronic
Version]. Communications of the ACM, 43(12), 34-40.
Fogg, B. J. & Tseng, H. (1999). The elements of computer
credibility. [Electronic Version]. Proceeding of the CHI 99 conference on
Human factors in computing systems, USA, 80-89.
Shneiderman, B. (2000). Designing trust into online experiences.
[Electronic Version]. Communications of the ACM, 43(12), 57-59.
Laura
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Laura O'Grady
Ph.D. Candidate
OISE / University of Toronto
Toronto, ON, Canada
http://fcis.oise.utoronto.ca/~logrady/
logrady at oise.utoronto.ca
l.ogrady at sympatico.ca
_
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