[Air-l] digital future project

[Laura O'Grady]

Hi Alla,

>On a personal note, I am currently a graduate student at Indiana 
>University and I have just started working on my thesis project which 
>deals with trust and the Internet. I was wondering if anyone here could 
>recommend some seminal papers on trust, they can be from any perspective 
>(ie social science, computer science, ect).

I have done some research in this area, in particular for health care web 
sites.  You may find the terms trust, credibility and quality are used 
interchangeably in the literature.  I found the BJ Fogg et al material 
(including his book Persuasive Technology) to be excellent in clarifying 
proper use of this terminology.  Here are a few references to get you started:

General background information on trust:

Deutsch, M. (1958). Trust and suspicion. Journal of Conflict Resolution, 
2,  265- 279.
(perhaps the first publication on trust)

Deutsch, M. (1973). The resolution of conflict: Constructive and 
destructive processes. New Haven, CN: Yale University Press.

Giffin, K. (1967). The contribution of studies of source credibility to a 
theory of interpersonal trust in the communication process. Psychological 
Bulletin, 68(2), 104-120.

Lewis, J. D. & Weigert, A. J. (1985). Trust as a social reality. Social 
Forces, 63(4), 967-985.

Rempel, J. K., Holmes, J. G., & Zanna, M. P. (1985). Trust in close 
relationships. Journal of Personality and Social Psychology, 49(1), 95-112.

Computer trust references:

Bailey, B. P., Gurak, L. J. Konstan, J. A.  (2001). An examination of trust 
production in computer mediated exchange.  Presented at the 7th Conference 
on Human Factors and the Web. June 4 to 6, Madison, Wisconsin, 
USA.  Retrieved on May 12th, 2002 from 
http://www.optavia.com/hfweb/7thconferenceproceedings.zip/Bailey.pdf

Friedman, B., Kahn, P. H. & Howe, D. C. (2000).  Trust Online.  [Electronic 
Version]. Communications of the ACM, 43(12), 34-40.

Fogg, B. J. & Tseng, H. (1999). The elements of computer 
credibility.  [Electronic Version]. Proceeding of the CHI 99 conference on 
Human factors in computing systems, USA, 80-89.

Shneiderman, B. (2000).  Designing trust into online experiences. 
[Electronic Version]. Communications of the ACM, 43(12), 57-59.

Laura
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Laura O'Grady
Ph.D. Candidate
OISE / University of Toronto
Toronto, ON, Canada

http://fcis.oise.utoronto.ca/~logrady/
logrady at oise.utoronto.ca
l.ogrady at sympatico.ca
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