[Air-l] outsourcing telephone & online support centers to developing countries

[Julie Cohen]

Does anyone know of studies on this topic?  Specifically, I'm interested 
in studies that explore the extent to which these centers alter 
experienced space/geography as a result of the interactions they create 
between customers and support workers in different countries/cultures.  
Thanks, Julie

-- 
Julie E. Cohen
Professor of Law
Georgetown University Law Center
600 New Jersey Ave., NW
Washington, DC 20001
V 202-662-9871
F 202-662-9410
jec at law.georgetown.edu
http://www.law.georgetown.edu/faculty/jec/