[Air-l] email vs voice mail

[Ronald E. Rice]

Hi...
Some of my own earlier work involved either direct analyses of voice mail 
usage and evaluation, or multi-media studies that included email and voice 
mail.  Reference sections in these provide pointers to related research. 
Some few explicitly compared voice mail and email, such as Reinsch & 
Beswick, and Markus and Soe.
Rice, R. E. & Shook, D. (1990). Voice messaging, coordination and 
communication.  In J. Galegher, R. Kraut, & C. Egido (Eds.), Intellectual 
teamwork: Social and technological foundations of cooperative work (pp. 
327-350).  Hillsdale, NJ: Lawrence Erlbaum.

Rice, R. E. (with Hart, P., Torobin, J., Shook, D., Tyler, J., Svenning, L. 
& Ruchinskas, J.) (1992).  Task analyzability, use of new media, and 
effectiveness: A multi-site exploration of media richness.  Organization 
Science, 3(4), 475-500.

Rice, R. E. (1993).  Media appropriateness: Using social presence theory to 
compare traditional and new organizational media.  Human Communication 
Research, 19(4), 451-484.

Rice, R. E. & Danowski, J. (1993).  Is it really just like a fancy answering 
machine? Comparing semantic networks of different types of voice mail users. 
Journal of Business Communication, 30(4), 369-397.

Rice, R. E. & Steinfield, C. (1994).  Experiences with new forms of 
organizational communication via electronic mail and voice messaging.  In J. 
Erik Andriessen & R. Roe (Eds.), Telematics and work (pp. 109-137). 
Hillsdale, NJ: Lawrence Erlbaum.

Rice, R. E. & Tyler, J. (1995).  Individual and organizational influences on 
voice mail use and evaluation.  Behaviour and Information Technology, 14(6), 
329-341.

Rice, R. E., D'Ambra, J., & More, E. (1998). Cross-cultural comparison of 
organizational media evaluation and choice. Journal of Communication, 48(3), 
3-26.

======================================
Ronald E. Rice
Arthur N. Rupe Endowed Professor
Dept. of Communication
Incoming President of the International Communication Association
Co-Director, Center for Film, Television and New Media
University of California
Santa Barbara, CA 93106-4020
ph: 805-893-8696; fax: 805-893-7102
rrice at comm.ucsb.edu
http://www.comm.ucsb.edu/rice_flash.htm
http://www.cftnm.ucsb.edu
----- Original Message ----- 
From: "Rodino, Michelle (rodinoml)" <rodinoml at UCMAIL.UC.EDU>
To: <air-l-aoir.org at listserv.aoir.org>
Sent: Thursday, June 16, 2005 5:42 AM
Subject: [Air-l] email vs voice mail


> Hello A listers:  Does anyone know of research that compares the
> "effectiveness" (however defined) of voice mail vs email?
>
> Thanks,
>
> Michelle
>
> Michelle Rodino, Ph.D.
> Assistant Professor
> Department of Communication
> 601 B Teacher's College
> PO Box 210184
> Cincinnati, OH  45221-0184
> Tel: (513) 556-4387
> Fax: (513) 556-0899
> michelle.rodino at uc.edu
>
>
>
>
>


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