[Air-L] FAQs & community norms

[Janet Sternberg]

Greetings,

In my 2001 PhD dissertation, "Misbehavior in Cyber Places: The 
Regulation of Online Conduct in Virtual Communities on the Internet," I 
reviewed literature on FAQs (including Dutton's article, among others) 
and considered the role of FAQs in enforcing online community norms, 
along with related materials like RFCs, AUPs, TOSs, etc. The 
dissertation is available from ProQuest/UMI in both printed and 
electronic form (PDF file) at
http://wwwlib.umi.com/dissertations/fullcit/3022160

Regards to all,
Janet

Janet Sternberg, Ph.D.
Assistant Professor
Communication and Media Studies
Latin American and Latino Studies
Fordham University
Bronx, NY 10458-9993 USA
718-817-4855 voice | 718-817-4868 fax
jsternberg at fordham.edu | janet.sternberg at nyu.edu
President, Media Ecology Association
http://www.media-ecology.org


William Dutton wrote:
>> Related:
>> Dutton, W. H. (1996), ‘Network Rules of Order: Regulating Speech in 
>> Public Electronic Fora,’ Media, Culture, and Society, 18 (2), 269-90.