[Air-L] Research on the social process of DIY broadband & (home) network installation?

[Ben Anderson]

Searching all the usual places & journals turns up very little. Self- 
installation is often noted but seems to be rarely actually researched  
as a 'consumer experience' or social process in the context of the  
'work' one has to do to get it to work. Does anyone know of any either  
complete or in-progress research on this? Research done in  
organisational settings (especially small businesses) or by market  
researchers isn't excluded.

I'll send a summary in due course.

Many thanks
----
Dr Ben Anderson
Director, Technology & Social Change Research Centre
University of Essex
http://istr.essex.ac.uk/tasc/