[Air-L] in dis-praise of the Chronicle

Christopher Lueg Christopher.Lueg at utas.edu.au
Tue Jun 30 20:41:40 PDT 2009

On Wed, 1 Jul 2009, Christopher Lueg wrote:

> I think it was Steve Whittaker who pointed out this kind of purpose-driven 
> media switching when analyzing the emerging use of instant messengers in 
> corporate settings some 10 years ago (happy to search for the paper if of 
> interest)

The paper that I had in mind references works that say the above but 
presents different findings:

"Contrary to prior research, we found that the primary use of
workplace IM was for complex work discussions. Only 28% of conversations
were simple, single-purpose interactions and only 31% were about
scheduling or coordination. Moreover, people rarely switched from IM to
another medium when the conversation got complex."


The character, functions, and styles of instant messaging in the workplace
E Isaacs, A Walendowski, S Whittaker, DJ Schiano, C Kamm 
Proc 2002 ACM conference on Computer supported cooperative work

best regards

Dr. Christopher Lueg
Professor of Computing
University of Tasmania
Private Bag 100
Hobart TAS 7001, Australia
christopher.lueg at utas.edu.au
CRICOS Provider Code: 00586B

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