[Air-L] organizational behavior and social media, asking for recommendations

[Michael Muller]

Dear All,

I apologize for self-citation.  We at IBM have done a series of papers on 
social media in organizations, which may be of interest. 

Please see papers by Tara Matthews and colleagues about online communities 
in organizations, in the ACM Digital Library, such as:
- Matthews et al., "They said what?..." Proc. CSCW 2015
- Matthews et al., "Goals and perceived success..." Proc. CHI 2014
- Matthews et al., "Beyond end user content..." Proc. CSCW 2014
- Matthews et al., "Community insights..." Proc. CHI 2013
- Xu et al., "Community compare..." Proc. CHI 2013
 
Please see also other papers on online communities in organizations:
- Ehrlich et al., "What motivates members..." CSCW Companion 2014
- Muller et al., "Diversity among enterprise online communities..." Proc 
CHI 2012
- Muller and Chua, "Brainstorming for Japan..." Proc. CHI 2012
- Muller, "Lurking as personal..." Proc. CSCW 2012
(See also work on online social-sharing from MITRE, by people like Laura 
Damianos and Jill Drury.)

We have also worked with social file-sharing in organizations:
- Shami et al., "Browse and discover..." Proc. CSCW 2011
- Muller et al., "We are all lurkers..." Proc. GROUP 2010
- Muller et al., "Patterns of usage in an enterprise file-sharing..." 
Proc. CHI 2010
(See also some lovely work on social file sharing in a very different 
organizational environment by Emilie Rader, also in the ACM Digital 
Library.)

Also, we have done some work to use enterprise social media as a way to 
gauge aspects of employees' engagement in their workplace:
- Shami et al., "Inferring employee engagement..." Proc. CHI 2015
- Shami et al., "Social media participation and performance..." Proc. CHI 
2014
- Shami et al., "Understanding employee social media chatter..." Proc. 
CSCW 2014

There has also been some work on blogging in organizations, from Microsoft 
by people like Jonathan Grudin and Eric Horvath.

best,
--michael
-----
Michael Muller, PhD, IBM Research, Cambridge MA USA



From:   Nathaniel Poor <natpoor at gmail.com>
To:     Katrin Tiidenberg <katrin.tiidenberg at gmail.com>
Cc:     AOIR <air-l at listserv.aoir.org>
Date:   09/07/2015 12:05 PM
Subject:        Re: [Air-L] organizational behavior and social media, 
asking for recommendations
Sent by:        "Air-L" <air-l-bounces at listserv.aoir.org>



This is from a bit before the time of the term "social media" but Zuboff's
"In The Age Of The Smart Machine" is something she should read. IIRC it
looks more at organizational power and work as the use of computers spread
in the workplace, but, I think it will inform (or at least give some
historical context to) more current issues around computerization and
workplace practices.

http://www.amazon.com/In-The-Age-Smart-Machine/dp/0465032117

On Mon, Sep 7, 2015 at 4:52 AM, Katrin Tiidenberg <
katrin.tiidenberg at gmail.com> wrote:

> Hi all,
>
> I have a masters student who wants to write her thesis on how social 
media
> informs organizational behavior of employees. Her own department 
apparently
> doesn’t have anyone who can advise on social media related stuff, so she
> came to me, but organizational behavior is not my field. Thus, I am 
asking
> for your help, please recommend resources about how social media 
practices
> of the organization may influence what employees think about their 
employer
> and / or lead to different social media practices by employees 
themselves.
>
> thank you!
>
> Kat Tiidenberg
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-- 
Nathaniel Poor, Ph.D.
http://natpoor.blogspot.com
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