[Air-L] CFP-Volume on mediated service encounters

[Pilar Garces]

Dear all.
Please find pasted below a call for papers for a volume on mediated service encounters.
Best,
Pilar
Pilar G. Blitvich, Ph.D.
Professor and Director of Graduate Studies in English UNC Charlotte | Department of English 9201 University City Blvd. | Charlotte, NC 28223 Phone: 704- 687 2126 | Fax: 704-687-3961 pgblitvi at uncc.edu http://english.uncc.edu/people/blitvich-pilar-phd   Co-Editor in Chief - Journal of Language Aggression and Conflict http://benjamins.com/#catalog/journals/jlac

CALL FOR PAPERS: Mediated Service Encounters Service encounters are a pervasive and fundamental practice in everyday life whereby products, information, or commodities are traded between a service provider and a service seeker. Due to their preponderance, service encounters have been widely studied from different perspectives (Hernández-López and Fernández-Amaya, 2015).
Although research on service encounters has now a long standing tradition (Merrit 1976), there is a pressing need for further research that focuses on the consequences that outsourcing, globalization (Sifianou 2013) and the new technologies have had on this genre (Garcés-Conejos Blitvich 2015). To that end, this volume aims to further explore interaction in mediated service encounters. We welcome chapter proposals focusing on the following topics, but not exclusively: ·         Email communication and service encounters·         Commercial websites·         Online chats and service encounters·         Online forums and service encounters·         Outsourcing, globalization, and mediated service encounters·         Telephone service encounters·         (Im)politeness, conflict and aggression in mediated service encounters·         Gender in mediated service encounters·         Mediated health care communication·         Conversational structure of mediated service encounters·         Negotiation in mediated service encounters·         Mediated service encounters in academic contexts·         Mediated service encounters in business contexts·         Mediated service encounters in tourism contexts·         Mediated service encounters and social media·         Mediation in mediated service encounters·         On-line reviews   
   - Communication between service providers and customers in cross-cultural contexts

Proposals (original research) should be circa 350 words long and should focus on multimodality/or discourse analysis. All submissions should be written in English and sent to the editors before 31st March 2016: -          Pilar Garcés-Conejos Blitvich             (pgblitvi at uncc.edu)-          Lucía Fernández-Amaya                     (lferama at upo.es)-          María de la O Hernández-López        (mariolahl at upo.es) Please do not hesitate to contact us if you have any questions and feel free to circulate this call for papers among those who may be interested.