[Air-L] VIDEO: More Than A Feeling: Emotions & Knowledge Management

[Matthew Moore]

YouTube Link: https://youtu.be/tanVYgiXv5U

Our lives are full of emotion but emotions are rarely talked about in knowledge management. In this session we will discuss:
- Different theories of emotion and what they mean for organisations
- How knowledge and information professionals can manage their own emotions and respond to those of others
- How we design products and programs that account for emotion

Matt Moore is an Industry Fellow at UTS. He has over 20 years of experience working in knowledge management with organisations such as PwC, IBM, Oracle and ASIC.

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