[Air-L] Zoom and AI Training

Fri Aug 18 23:35:00 PDT 2023

[my word, these safelinks pad out a message!]

AFAIK such AI activity can be disabled at the account level. Pretty sure
that TOS will say that is users' responsibility. Plus I think I read there
is further opt-in step.

What surprises me about this hoohah is that surely services like otter, rev
etc have ever been constantly evolving their voice to text models using AI
- in fact I kind of expect it to learn from my corrections. Feature not bug?

What IMO zoom should do is clarify, without qualification, that activity
such activity will NOT be used by 3rd party LLMs, and more precisely how
this benefits customers.

Joly

On Fri, Aug 18, 2023 at 9:56 PM Gardner, Daniel via Air-L <
air-l at listserv.aoir.org> wrote:

> An interesting potential liability for Zoom I see here is whether this
> open door for content cannibalization applies to enterprise licenses. I
> imagine there are companies and institutions that would be unpleasantly
> surprised to find fragments of any proprietary content discussed in
> confidence on calls fed to--and/or digested and regurgitated in some form
> by--AI…
>
> Dan
>
> From: Fred Fuchs <fred at firesabre.com>
> Date: Friday, August 18, 2023 at 11:01 AM
> To: air-l at listserv.aoir.org <air-l at listserv.aoir.org>, Gardner, Daniel <
> dgardner at chapman.edu>
> Subject: Re: [Air-L] Zoom and AI Training
> On 8/16/2023 1:45 AM, Gardner, Daniel via Air-L wrote:
> > “without consent” to the terms of service that assume consent by use?
>
> Yes, that seemed a likely legal out to be used later. It
> might even qualify as deliberately misleading.
>
> Fred
>
> ---
>
> On 8/16/2023 1:45 AM, Gardner, Daniel via Air-L wrote:
> > “without consent” to the terms of service that assume consent by use?
> >
> >
> > From: Air-L <air-l-bounces at listserv.aoir.org> on behalf of John P. Bell
> via Air-L <air-l at listserv.aoir.org>
> > Date: Monday, August 7, 2023 at 1:50 PM
> > To: Air-L at listserv.aoir.org <air-l at listserv.aoir.org>
> > Subject: Re: [Air-L] Zoom and AI Training
> > External Message
> >
> >
> > [External Message]
> >
> > I think the key here is that, even in this blog entry, Zoom has made it
> clear that they're hanging their argument on _without consent_. However,
> most Zoom users are not individuals - they are part of organizations that
> have administrators, and those are the people who are giving consent on
> behalf of the entire user group. As individuals, they will not have any
> choice one way or another, particularly if their employment is contingent
> upon using Zoom.
> >
> > I can only imagine the reaction if I took that concept of consent to an
> IRB.
> >
> > - John
> >
> > -----Original Message-----
> > From: Air-L <air-l-bounces at listserv.aoir.org> On Behalf Of Janet
> Salmons via Air-L
> > Sent: Monday, August 7, 2023 2:58 PM
> > To: Air-L at listserv.aoir.org
> > Subject: [Air-L] Zoom and AI Training
> >
> > Gee, I wonder if they got some pushback on the idea of allowing AI
> training on Zoom sessions? The Zoom blog now says:
> > <https://blog.zoom.us/category/company-news/>
> > How Zoom's terms of service and practices apply to AI features (
> https://blog.zoom.us/zooms-term-service-ai/)
> > August 7, 2023
> > It's important to us at Zoom to empower our customers with innovative
> and secure communication solutions. We've updated our terms of service<
> https://explore.zoom.us/en/terms/> (in section 10.4) to further confirm
> that we will not use audio, video, or chat customer content to train our
> artificial intelligence models without your consent.
> >
> > As part of our commitment to transparency and user control, we are
> providing clarity on our approach to two essential aspects of our services:
> Zoom's AI features and customer content sharing for product improvement
> purposes. Our goal is to enable Zoom account owners and administrators to
> have control over these features and decisions, and we're here to shed
> light on how we do that and how that affects certain customer groups.
> >
> > and
> >
> > We will not use customer content, including education records or
> protected health information, to train our artificial intelligence models
> without your consent.
> >
> > I wrote to double check this information, and if I hear anything back I
> will share it with you.
> >
> > I always record my Zoom meetings to my own hard drive - and that is what
> I suggest to anyone conducting research interviews, focus groups, etc. on
> any videoconference platform. Previously, Zoom verified to me that when you
> do so, no record of the meeting is saved to their servers. (I inadvertently
> tested this premise when I had a problem with saving a recording to my
> computer it was well and truly gone and unavailable.)
> >
> > On a related note, a NY Times article this weekend, "A.I.'s Inroads in
> Publishing Touch Off Fear, and Creativity" discussed this point:
> > Writers have joined other artists, coders and content creators in suing
> A.I. companies, accusing them of using their work to train A.I. systems.
> The writers don't want their work used without permission. ...Many in
> publishing are taking action to protect their work. The Authors Guild
> recently organized a petition signed by thousands of writers demanding that
> companies seek their approval before using their work to train A.I.
> programs. Agencies representing illustrators have also revised their
> contracts to keep their work from being used to feed A.I. programs. Penguin
> Random House, the country's largest book publisher, said it considers the
> "unauthorized ingestion" of content to train A.I. models to be a copyright
> infringement.
> >
> > While fiction writers and academic writers have different issue, it is
> the "work used without permission" factor that seems most concerning. And
> of course work used without permission also means work used without paying
> the content creator - a big reason Hollywood is on strike right now.
> >
> > I'd like to explore these issues for academic writers of books and
> articles on Sage Methodspace (
> https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.methodspace.com%2F&data=05%7C01%7Cdgardner%40chapman.edu%7C01d04e042f274bfd306408dba014f956%7C809929af2d2545bf9837089eb9cfbd01%7C1%7C0%7C638279784804169886%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=E22ISSiTdhG8Oi5A06GsgaaHvapSzS4yPZ%2B8AmY20fw%3D&reserved=0
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> <
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> <http://www.methodspace.com/>>>) as part of this year's Academic Writing
> Month in November. If you have ideas or resources to share, please contact
> me off-list.
> >
> > Warm regards,
> > Janet
> >
> > Janet Salmons, PhD (She/her/hers)
> > Research Community Manager, SAGE MethodSpace (
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> <http://www.methodspace.com/>>>)
> > Boulder, Colorado USA
> > jsalmons at vision2lead.com<mailto:jsalmons at vision2lead.com>
> > Now available! Doing Qualitative Research Online, 2nd edition (
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> >
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> >
> >
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> >
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-- 
--------------------------------------
Joly MacFie  +12185659365
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