[Air-L] New CIS report on vulnerable users' experiences with risks and harms from digital financial services

[Chiara Furtado]

Hi everyone,

We are glad to share a report that Centre for Internet and Society, 
India has released on ‘Navigating the Digitalisation of Finance: User 
experiences of risks and harms’.

In this report, we unpack experiences of marginalised users navigating 
the digitalisation of finance in India. Through a survey of 3,784 users, 
18 interviews and 7 focus group discussions, our findings highlight user 
experiences of risks and harms while accessing digital financial 
services, foregrounding experiences of persons with disabilities, 
transgender persons, gender and sexual minorities, elderly persons, 
women, regional language-first users, and persons facing digital and 
economic vulnerabilities.

We highlight gaps in access and accessibility for marginalised users, 
their experiences with exclusions, inadequate platform design, and other 
socioeconomic harms when using digital financial services and accessing 
social protection. We also discuss users’ experiences of digital 
financial fraud in the context of increasingly complex ways used to 
defraud users, and challenges users face with redressal.

You can find the full report online here: 
https://cis-india.org/raw/navigating-the-digitalisation-of-finance

We welcome your feedback and encourage you to share the report with your 
networks.

Best,
Chiara
(on behalf of the digital harms team at CIS)

-- 
Chiara Furtado
Senior Researcher
Centre for Internet and Society
+91 6360112829