<html>
Hi Lisa,<br><br>
<blockquote type=cite class=cite cite>Can anyone recommend any good
books/journal articles/websites on doing<br>
qualitative interviews online, i.e. using one-to-one synchronous
exchanges<br>
in some kind of chat environment (or whatever) for qualitative research?
Has<br>
anyone on the list ever done this? Any thoughts anyone??<br>
</blockquote><br>
You might find some good advice from the following people, either in
articles they've written, or by contacting them directly.<br><br>
About interviewing generally: I recommend reading J. Spradley's
book called _The Ethnographic Interview_. It was published in 1979
and has excellent interviewing strategies. The best part of this
book is the specific advice about how to ask questions.<br><br>
About problems and special considerations of online
interviewing:<br><br>
Kate Eichhorn raises some key issues in her article: "Sites unseen:
ethnographic research in a textual community" _International Journal
of Qualitative Studies in Education_ 14, no. 4 (2001): 565-578.
<br><br>
In my own work, I discuss various issues and problems associated with
synchronous and anonymous interviews online. You could look at my
book _Life Online_ (AltaMira) or a couple of recent articles that are
forthcoming:<br>
*Representation in Online Ethnography: in Sarina Chen (et al)
_Online Social Research: Methods, Issues, and Ethics (Peter Lang,
forthcoming)<br>
draft here:
<a href="http://ascend.comm.uic.edu/~amarkham/writing/chen.htm" eudora="autourl">http://ascend.comm.uic.edu/~amarkham/writing/chen.htm</a><br>
*Internet as Research Context: in Clive Seale's book _Qualitative
Research Practice_ (Sage, forthcoming). <br>
draft here:
<a href="http://ascend.comm.uic.edu/~amarkham/writing/Seale.htm" eudora="autourl">http://ascend.comm.uic.edu/~amarkham/writing/Seale.htm</a><br><br>
Chris Mann and Fiona Stewart's book _Internet Communication and
Qualitative Research_ is also useful in providing specific advice and
strategies for online interviewing of various types. Both authors
have conducted different types of interviews using online
media.<br><br>
Anne Ryen conducted a long term interview study online. It was more based
on email than synchronous chat, but she might have some more recent work
to share with you. (I heard her at a couple of conferences.
She also published results of her study in _Qualitative Inquiry_ with
David Silverman in 2000).<br><br>
Shani Orgad gave an interesting talk about interviewing online
(addressing why she decided that she needed to interview offline as well
as online) at the 2002 AOIR conference. <br><br>
Hope this gives you something to work with,<br><br>
Annette<br><br>
**********************<br>
Annette N. Markham, Ph. D.<br>
University of Illinois at Chicago<br>
Department of Communication<br>
1007 W. Harrison St. m/c 132<br>
Chicago, IL 60607-7137<br>
amarkham@uic.edu<br>
<a href="http://ascend.comm.uic.edu/~amarkham/" eudora="autourl">http://ascend.comm.uic.edu/~amarkham/</a><br>
**********************<br>
</html>