[Air-l] trolls

[The Dead Senator]

Hi, Susan.

    I'm very interested in your paper on 'dealing with trolls'.  I have
a pair of very disruptive trolls frequenting an unmoderated automotive
newsgroup (that I've been a longstanding member of) right now and I need
ideas to help handle them.  Please let me know as soon as possible.
Thank you very much.

Robert

---
Fellow Internet researchers,

Lachlan Brown is a troll.

The solution to how to deal with a troll's disruptive effects is
not simple -- both ignoring him and restricting his access via
moderation or other means have their drawbacks. If anyone is
interested, I've just co-authored a paper analyzing a case of
trolling that bears similarities to the one currently taking
place on this list. It's under review for publication, but I'd
be happy to send a pre-publication copy to anyone who emails
me.

Best,

Susan Herring