[Air-L] Research on the social process of DIY broadband & (home) network installation?
Ben Anderson
benander at essex.ac.uk
Fri Jan 30 05:14:38 PST 2009
Searching all the usual places & journals turns up very little. Self-
installation is often noted but seems to be rarely actually researched
as a 'consumer experience' or social process in the context of the
'work' one has to do to get it to work. Does anyone know of any either
complete or in-progress research on this? Research done in
organisational settings (especially small businesses) or by market
researchers isn't excluded.
I'll send a summary in due course.
Many thanks
----
Dr Ben Anderson
Director, Technology & Social Change Research Centre
University of Essex
http://istr.essex.ac.uk/tasc/
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