[Air-L] best intro level org comm book?

[live]

Sounds industrial/organisational psych in nature.
Golem effect?
Distorted employee communication?

Maybe Kurland & Pelled, 2000 Passing the word: Toward a model of  
gossip and power in the workplace. Academy of Management Review
or
Smith, 2001 The employee grapevine: What employers can learn from it.  
IPMA News.

Cheers,
@SharonG

On Mar 5, 2011, at 10:28 AM, Nancy Baym wrote:

> I've been asked this question:
>
> "Specifically, I am interested to understand better how e-mail  
> affects corporate communications. For example, if i e-mail my boss,  
> my boss's boss, all the way up the ladder, then how does that change  
> the chain of command. Isn't there some element of information  
> protection in a chain of command? I realize we can sit down for  
> quite some time and speak about the implications, but my main  
> question for you is can you direct me to a book or academic  
> publication that can point me in the right direction?"
>
> Could those with expertise in this area point me to a solid readable  
> introduction for an interested non-specialist?
>
> Thanks
>
> Nancy
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