[Air-L] Trust in online communities

[Jeanine Finn]

Sorry to come so late to this. But trust and information credibility have been my research areas for a couple years.

What helped me initially was to find a pretty solid theoretical trust model that worked well to connect online communities, communities of practice, and social capital. I’m in information sciences - so knowledge-sharing was the particular kind of interaction that I was most interested in.

I found Russell Hardin’s concept of “encapsulated interest” (from Trust and Trustworthiness, 2004) very useful, particularly as he connects it to Luhmann’s functional look at trust as a way to reduce complexity.

I would also be interested in seeing your list of other references.

Thanks!

Jeanine

<---------------------------------------------------->
Jeanine Finn
Doctoral Student
School of Information
University of Texas at Austin
jefinn at utexas.edu
https://www.ischool.utexas.edu/~jefinn/

> On Apr 15, 2015, at 7:57 AM, Pam Estes Brewer <brewer_pe at mercer.edu> wrote:
> 
> Charles--
> 
> I would appreciate your sharing the pdf as well.  On my to-do list is a study of the communication path from social communication to trust to knowledge transfer in virtual teams.
> 
> Best,
> Pam
> 
> -----Original Message-----
> From: Air-L [mailto:air-l-bounces at listserv.aoir.org] On Behalf Of Charles Ess
> Sent: Wednesday, April 15, 2015 6:22 AM
> To: Tony Ratcliffe
> Cc: Air list
> Subject: Re: [Air-L] Trust in online communities
> 
> A good thing I have a computer to remind me of some of the things I've done ...
> 
> The following may be even more relevant as it is both more recent and as it seeks to conjoin the work on trust from philosophy and computer science with some (fairly) recent work on trust in communities in CMC and Internet
> Studies:
> 
> Trust, social identity, and computation. In Richard Harper (ed.), *The Complexity of Trust, Computing, and Society*, 199-226. Cambridge: Cambridge University Press, 2014.
> 
> Again, will be happy to share a PDF if this looks interesting and possibly helpful.
> 
> Best,
> charles
> 
> Professor in Media Studies
> Department of Media and Communication
> University of Oslo
> 
> Director, Centre for Research in Media Innovations (CeRMI) Editor, The Journal of Media Innovations <https://www.journals.uio.no/index.php/TJMI/>
> President, INSEIT <www.inseit.net>
> 
> Postboks 1093
> Blindern 0317
> Oslo, Norway
> c.m.ess at media.uio.no
> 
> On Mon, Apr 13, 2015 at 4:55 PM, Tony Ratcliffe <mail at ratcliffe.ca> wrote:
> 
>> My qualitative study is examining how security management and 
>> investigation professionals use online communities for work-related 
>> learning. I have conducted 30 interviews by Skype and by telephone. 
>> The first 10 were exploratory; the latter 20 in the main study were 
>> more focused. While a thematic analysis identified four main themes, 
>> the underlying issue relating to participation is all about trust (or 
>> lack thereof). Concerns relate to privacy, confidentiality, exposure, 
>> vulnerability, and authenticity.
>> 
>> It is time to do a more in-depth analysis of the interview data. I 
>> want to apply both communities of practice and trust frameworks to the 
>> analysis. I would appreciate if anyone has any specific suggestions 
>> for the approach, particularly relating to trust. Suggested readings are welcome.
>> 
>> I look forward to meeting many of you at IR16 in Phoenix. My plane and 
>> hotel are booked. I just need to register.
>> 
>> Thanks for any input,
>> 
>> Tony
>> 
>> Tony Ratcliffe
>> PhD Student
>> School of Education
>> University of Leicester
>> 
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