[Assam] The other side of USPS

[Krishnendu Chakraborty]

There are Small claims Court in US  which I can
approach.  However,  it would require me to take a day
off for hearing apart from the hassles of filing,
serving etc. It is not worth for this kind of money
(around $100). There are further restrictions when
your case is against a Government entity (USPS)

I would probably lodge an online complain to Federal
Trade Commission (FTC) rather then going to Small
Claim and see how it goes.  What I don't know is,  if
FTC entertains  complaints against Government Entities
(USPS)?

>bgogoi at gmail.com 

>is there a kind of Consumer Court (here in India it
>is quite effective for
>such things) there to file a case on such incidents?

--- Krishnendu Chakraborty <krish_gau at yahoo.com>
wrote:

> Inspired by the positive experience of C'da,  I
> decided to try USPS for a time sensitive document
> which I was sending to Guwahati. 
> 
> USPS has a new service named GXG (Global Express
> Guaranteed)  which is a tie up with Fedex for
> guaranteed delivery.   Accessed USPS website, paid
> online and then took the package to nearest USPS.  
> The clerk did not seem to have heard of GXG  and I
> had
> to explain him.  
> 
> The package was delivered one day later then
> commited
> date and when I called up USPS for claim, they
> transferred me (apparently to Fedex)  and the refund
> for service failure was approved.   
> 
> After two weeks,  I received an invoice from Fedex
> stating that USPS did not pay them and so it is my
> responsibility !  The invoice  showed significantly
> higher weight (then what was assessed by USPS)  and
> thereby huge additional charges.   The invoice also
> mentioned that the delivery delay was weather
> related
> and so no refund .  This was nonsense.  The package
> was sitting in Delhi for 3 days before it was sent
> to
> Guwahati (as available from Fedex online tracker) 
> and
> there was not a drop of rain in Delhi or Guwahati
> during those 3 days. Apparently Fedex is trying  to
> take advantage of a thunderstorm in their hub
> Memphis
> after the package left Memphis.
> So now,  they are not only refusing to honor the
> guarantee but also double billing me ... once
> through
> USPS  and again through Fedex that too a much higher
> charge (more then double)  then what was commited
> 
> So where is USPS to be blamed ???
> 
> Called up USPS regarding the issue and they flatly
> denied any help.  According to them I should resolve
> it with Fedex.   When I tried to explain  that I
> have
> never contracted with Fedex,  I am a customer of
> USPS
> and they should own the responsibility, they hung
> up.
> Called up Fedex (number on Invoice)  and they gave
> another number to call.  The second number ends in a
> voice mail !
> 
> As of now,  I have sent emails to Fedex and USPS and
> waiting for reply .
> 
> 
>      
>
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