[Assam] The other side of USPS

[bg]

I think you should wait for Fedex to file a case against you, which they
will never do!!

On Fri, Apr 25, 2008 at 9:31 PM, Krishnendu Chakraborty <krish_gau at yahoo.com>
wrote:

> There are Small claims Court in US  which I can
> approach.  However,  it would require me to take a day
> off for hearing apart from the hassles of filing,
> serving etc. It is not worth for this kind of money
> (around $100). There are further restrictions when
> your case is against a Government entity (USPS)
>
> I would probably lodge an online complain to Federal
> Trade Commission (FTC) rather then going to Small
> Claim and see how it goes.  What I don't know is,  if
> FTC entertains  complaints against Government Entities
> (USPS)?
>
> >bgogoi at gmail.com
>
> >is there a kind of Consumer Court (here in India it
> >is quite effective for
> >such things) there to file a case on such incidents?
>
> --- Krishnendu Chakraborty <krish_gau at yahoo.com>
> wrote:
>
> > Inspired by the positive experience of C'da,  I
> > decided to try USPS for a time sensitive document
> > which I was sending to Guwahati.
> >
> > USPS has a new service named GXG (Global Express
> > Guaranteed)  which is a tie up with Fedex for
> > guaranteed delivery.   Accessed USPS website, paid
> > online and then took the package to nearest USPS.
> > The clerk did not seem to have heard of GXG  and I
> > had
> > to explain him.
> >
> > The package was delivered one day later then
> > commited
> > date and when I called up USPS for claim, they
> > transferred me (apparently to Fedex)  and the refund
> > for service failure was approved.
> >
> > After two weeks,  I received an invoice from Fedex
> > stating that USPS did not pay them and so it is my
> > responsibility !  The invoice  showed significantly
> > higher weight (then what was assessed by USPS)  and
> > thereby huge additional charges.   The invoice also
> > mentioned that the delivery delay was weather
> > related
> > and so no refund .  This was nonsense.  The package
> > was sitting in Delhi for 3 days before it was sent
> > to
> > Guwahati (as available from Fedex online tracker)
> > and
> > there was not a drop of rain in Delhi or Guwahati
> > during those 3 days. Apparently Fedex is trying  to
> > take advantage of a thunderstorm in their hub
> > Memphis
> > after the package left Memphis.
> > So now,  they are not only refusing to honor the
> > guarantee but also double billing me ... once
> > through
> > USPS  and again through Fedex that too a much higher
> > charge (more then double)  then what was commited
> >
> > So where is USPS to be blamed ???
> >
> > Called up USPS regarding the issue and they flatly
> > denied any help.  According to them I should resolve
> > it with Fedex.   When I tried to explain  that I
> > have
> > never contracted with Fedex,  I am a customer of
> > USPS
> > and they should own the responsibility, they hung
> > up.
> > Called up Fedex (number on Invoice)  and they gave
> > another number to call.  The second number ends in a
> > voice mail !
> >
> > As of now,  I have sent emails to Fedex and USPS and
> > waiting for reply .
> >
> >
> >
> >
>
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> >
>
>
>
>
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-- 
Babul Gogoi
011-29817150 / 9868182079