[Assam] The other side of USPS

[Chan Mahanta]

I would compile the facts, and send it to my Congressman. And follow 
up with him/her in two weeks or so.

cm










At 8:47 AM -0700 4/25/08, Krishnendu Chakraborty wrote:
>Inspired by the positive experience of C'da,  I
>decided to try USPS for a time sensitive document
>which I was sending to Guwahati.
>
>USPS has a new service named GXG (Global Express
>Guaranteed)  which is a tie up with Fedex for
>guaranteed delivery.   Accessed USPS website, paid
>online and then took the package to nearest USPS. 
>The clerk did not seem to have heard of GXG  and I had
>to explain him. 
>
>The package was delivered one day later then commited
>date and when I called up USPS for claim, they
>transferred me (apparently to Fedex)  and the refund
>for service failure was approved.  
>
>After two weeks,  I received an invoice from Fedex
>stating that USPS did not pay them and so it is my
>responsibility !  The invoice  showed significantly
>higher weight (then what was assessed by USPS)  and
>thereby huge additional charges.   The invoice also
>mentioned that the delivery delay was weather related
>and so no refund .  This was nonsense.  The package
>was sitting in Delhi for 3 days before it was sent to
>Guwahati (as available from Fedex online tracker)  and
>there was not a drop of rain in Delhi or Guwahati
>during those 3 days. Apparently Fedex is trying  to
>take advantage of a thunderstorm in their hub Memphis
>after the package left Memphis.
>So now,  they are not only refusing to honor the
>guarantee but also double billing me ... once through
>USPS  and again through Fedex that too a much higher
>charge (more then double)  then what was commited
>
>So where is USPS to be blamed ???
>
>Called up USPS regarding the issue and they flatly
>denied any help.  According to them I should resolve
>it with Fedex.   When I tried to explain  that I have
>never contracted with Fedex,  I am a customer of USPS
>and they should own the responsibility, they hung up.
>Called up Fedex (number on Invoice)  and they gave
>another number to call.  The second number ends in a
>voice mail !
>
>As of now,  I have sent emails to Fedex and USPS and
>waiting for reply .
>
>
> 
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