[Air-l] Do intranets reduce F2F interactions in organizations?

[Guillaume Latzko-Toth]

>There is a chapter in Wellman and Haythornthwaite's _The Internet in 
>Everyday Life_ by Copher in which she had people in an organization keep 
>communication diaries. She found that those who used CMC more at work 
>communicated MORE face-to-face and on the telephone with their co-workers. 
>This included interpersonal communication as well as strictly task oriented.

Thank you Nancy. This is precisely the kind of studies I am looking for. 
Note that in the study you mention, the fact that CMC use seems to be 
optional is important; in the case my students are interested in 
(computerization of telephone customer service in a large organization), 
employees were forced to substitute telephone and F2F interactions with CMC 
interactions (probably through a dedicated event management application).

I wonder if researchers in the field of cyberpsychology would have their 
own findings about this question? I have found something related to the 
topic in J.B. WALTHER (1992), "Interpersonnal effects in computer-mediated 
interaction", but the focus is on the psychological features of mediated 
interaction, not the overall psychological incidence of mediated 
communication in the organization.

Guillaume