[Air-l] naturally occurring conflicts?

[J Sternberg]

Hi Jonna :)

I was interested to see your query about literature regarding chat-room 
conflicts. My own doctoral research was inspired by experiences I had 
with chat-room conflicts on IRC (Internet Relay Chat), although I dealt 
with the topic more broadly in the dissertation I completed in 2001, 
"Misbehavior in Cyber Places: The Regulation of Online Conduct in 
Virtual Communities on the Internet."

Although I haven't published a book on this research, my dissertation is 
available from UMI in both printed and electronic form (PDF file) at
http://wwwlib.umi.com/dissertations/fullcit/3022160

I can provide further details (abstract, table of contents) if you 
contact me off list.

Kind regards,
Janet

Janet Sternberg, Ph.D.
Assistant Professor and Associate Chair
Department of Communication and Media Studies
Fordham University
Bronx, NY 10458-9993 USA
718-817-4855 voice | 718-817-4868 fax
netberg at compuserve.com


Jonna Ahti wrote:
>  
> 
> Hi all,
> I'm writing my phD thesis on chat-room conflicts and I would be very pleased
> if you could guide me to some articles written about this subject. I'm a
> linguist and I will use conversation analysis and discourse analysis but I'm
> also interested in socio linguistic and socio psychological approach to the
> subject. I'm familiar with all classic books and articles but it has been
> hard to find any good texts on social+verbal conflicts on the net. Does
> someone know for example this: "Online Dispute Resolution: Resolving
> Conflicts in Cyberspace"?  
> I would also like to point out that my aim is to study naturally occurring
> verbal conflicts/disputes in stead of flaming (which, of course, will be
> discussed in my work). 
> 
> Thank you in advance!
> 
> Jonna Ahti
>